Thrifty Thieves' General terms and conditions

Thank you for your interest in our products! Below are the terms and conditions that apply to your purchase, they are here to explain your rights and if you have any questions you are always welcome to contact us and we will be happy to explain how this works. What is covered here are things such as who you are purchasing from (section 1), how to make an order (section 2), prices (section 4), shipping and delivery (section 6), right to withdrawal (section 7), and warranties (section 9). We hope that you will enjoy your purchase!

General

These general terms and conditions (the “General Conditions”) apply when you (“Customer” or “you”) place an order from Thrifty Thieves (“Company”, “us” or “we”) on thriftythieves.tictail.com, (the “Website”).

By accepting these General Conditions, you confirm that you are at least 18 years old or have your legal guardian’s permission and that you will comply with the General Conditions. You also confirm that you have read the information on personal data and cookies and approve the use of such data in accordance with Tictail's Privacy Policy.

We sell products to multiple jurisdictions and these General Conditions are set out to be global . Still, depending on the jurisdiction in which you live, mandatory law may also apply. We respect such applicable laws and nothing in these General Conditions shall be seen as a limitation of your mandatory statutory rights, if such laws provide greater rights for you than set out here.

By accepting these General Conditions, you understand and accept that any order, purchase or transaction is made exclusively between the Company and the Customer, and that Tictail AB, Tictail Inc — as a platform provider - is not responsible for any content, interactions or transactions made on thriftythieves.tictail.com.

Orders etc.

When you receive an order confirmation from us your purchase order is accepted and a purchase agreement is entered into. We encourage you to save the order confirmation for any future contacts with us. We may deny a purchase order for various reasons, for example if you provide incorrect personal data and/or have a record for non-payment of debt.

You may withdraw your order until it has been confirmed by us. We will then refund any payment that you, or your PayPal or credit card company, have made for the order.

We may cancel an order if the products ordered are sold out. We will then refund any amount paid and notify you about equivalent products if such are available.

We may cancel a pre-order if there are insufficient orders. All pre-orders may be canceled without prior notice. We will the refund any amount paid.

All products ordered remain our property until we have received full payment for them.

ORDER PROCESS

All orders will take 1 to 2 business days to process before shipping, and 2 to 3 business days during peak period such as sales events, festive and major holidays.

Orders received after 4pm will be processed on the next business day.

Our business days are from Monday to Friday, excluding public holidays.


Customer information etc.

You are responsible for that the personal data that you provide us with is correct and complete.

You are responsible for all purchases made with your login details. So make sure that you keep the login details secret and that no unauthorized persons have access to them. Let us know if you suspect that an unauthorized person have obtained access to your login details.

Thrifty Thieves will not share and/or distribute any of your personal data, however by purchasing from us you consent to join our mailing list for solely promotional purposes. 

Prices, fees etc.

The prices indicated on the Website apply to orders placed on the Website. All prices are in the currency stated on the Website and include VAT where specified (depending on where you reside VAT may however not be applicable to your purchase). If nothing else is stated on the Website the prices do not include payment- or shipping fees and these are given separately. Please note also that local charges (such as currency conversion fees, credit or bank card fees, sales tax, customs duty etc.) may apply depending on where you live and local regulations. Such charges are at your expense and will not be refunded by us.

Special offers/ Sale

From time to time we may, for specific products, offer more favorable conditions than those provided for in these General Conditions, for example with regards to extended right of withdrawal or free returns. Such more favorable conditions are valid only for a limited duration of time, until the specific products are sold out, and may be cancelled by us at any time, and if we do so these General Conditions will apply without amendments.

Products on special offers or sale are not entitled to refunds or exchanges.

Shipping and delivery

Products in stock are normally delivered within the number of working days shown on the Website. The expected delivery time for an order is set out in the order confirmation. In case of delay in delivery, we will inform you and continue to monitor the order. 

Depending on delivery method you may be required to pick up the order at a specific delivery point. You are required to do so within the time specified in the notification of delivery. If you do not pick up the delivery in time you may be charged a fee and the order may be sent back to us at your expense. We may also cancel the order if the delivery is not picked up in time.

For domestic delivery, Thrifty Thieves highly encourages SingPost Smartpac/ Registered mail to ensure all orders are delivered safely and promptly.

LOCAL & INTERNATIONAL DELIVERY RATES

Domestic

Standard Mail - SGD$1.00

Registered Mail/ Smartpac - SGD$3.50

International

Registered Air Mail


INACCURATE/ INSUFFICIENT ADDRESS

Contact us immediately if your mailing address is inaccurate or insufficient. Thrifty Thieves is not responsible or held liable for parcels with inaccurate or insufficient address.

Once your order is shipped, we are unable to make any amendments.

Additional shipping charges apply for returned orders due to inaccurate/ insufficient address.

You may opt for a refund once we received the returned orders. The full amount (after deduction of the full shipping fees as reflected) will be refunded to you through store credits.

CUSTOM TAXES

All customers are liable for any local taxes or charges incurred during the delivery process. Thrifty Thieves will not be responsible or held liable should any parcels be seized by the customs due to unpaid taxes.

SHIPPING PARTNER

SingPost. Track your registered orders here - https://www.singpost.com/track-items

Note that it is beyond our control should there be any delay in shipping. All delivery estimates are provided by SingPost.

Thrifty Thieves is not liable for any lost mails sent via Domestic Standard Mail.

All customers are liable for any local taxes incurred during the delivery process. Thrifty Thieves will not be responsible or held liable should any parcels be seized by the customs due to unpaid taxes.

Right to Withdrawal

You may withdraw your order by notifying us within 10 days from the day that you received the ordered products. You must then send us a withdrawal notification containing your name, address, e-mail address, the order number and a specification of which products that the withdrawal relates to, for example by using the web form on the Website. You must then also, immediately and within 14 days from the date of the withdrawal notification, return the withdrawn products to us at your expense. You are responsible for the condition of the products during the shipment back to us and we therefore strongly recommend that you send these well packaged, in good condition and in their original box and/or packaging.

When an order is withdrawn by you, we will refund the price that you have paid for the products withdrawn, excluding any shipping costs for standard delivery to you. From the amount to be refunded we will however deduct any depreciation in value of the products if such depreciation is due to that you have handled them to a greater extent than necessary to determine their function or characteristics. Shipping costs will not be refunded. We will pay the amount to be refunded once the order is received in original condition and within 10 days. We will however delay the payment until we have received the withdrawn products or proof that they have been sent to us (certificate of delivery). The refund will be paid with the same payment method or bank transfer unless otherwise agreed.

Your right to withdrawal does not apply to contracts which:


Limitation of Liability

Where applicable mandatory law does not provide otherwise, our liability is limited to direct damages and under no circumstances are we liable for indirect damages such as loss of earnings etc.

Intellectual Property Rights

The Website and all its content is owned by us or our licensors and protected by intellectual property and marketing legislation. This means that trademarks, company names, product names, images and graphics, design, layout and information on products, services and other content may not be copied or used without our prior written consent.

Waiver

We reserve ourselves for any image or typographical errors on the Website, such as errors in product descriptions, technical specifications, inaccurate prices or incorrect information with regards to whether a product is in stock. We are entitled to rectify any obvious errors and, at any time, to change or update the information on the Website accordingly.

The images on the Website are for illustration purposes only and do not guarantee to reproduce the exact number of products that you would receive at an order, nor the exact appearance, function or origin of the products.

Changes to the General Conditions

We may change these General Conditions at any time. We will then set forth the changed General Conditions on the Website and they will enter into force once you have accepted them (in connection with a new order through the Website or while browsing the Website).

Governing law and disputes

In the event of a dispute, we strive to comply with any decision by the relevant national consumer protection authorities.

Any dispute regarding the interpretation or application of these General Conditions shall be governed by and construed in accordance with the laws of the country or state where we conduct our business and shall be subject to the non-exclusive jurisdiction of the court at the place of our incorporation. “Non-exclusive jurisdiction” means that you may bring a claim against us in another jurisdiction if provided by applicable mandatory law.